Legal
Last updated: April 1 2026
These Terms of Service ("Terms") govern access to and use of Arlo Agro, a subscription-based farm operations software platform provided by Navelina SAS ("Arlo," "we," "us," or "our"). These Terms apply to the Arlo Agro website, web application, mobile experiences, documentation, support services, and related software features (collectively, the "Service").
By creating an account, accessing the Service, accepting an order form, or purchasing a subscription, you agree to these Terms on behalf of yourself and, if applicable, the organization or farm you represent. If you do not agree, do not use the Service.
Arlo Agro is software for managing agricultural operations, including crop scouting, offline GPS datapoints and photos, harvest planning and tracking, field tasks, supplies and inventory, sales statements/remisiones, custom forms, alerts, exports, and cannabis-specific post-harvest workflows such as batches, containers, weights, drying, manicuring, classification, packaging, and QA release.
Arlo Agro is a software product. It is not a consulting service, agronomic advisory service, legal service, regulatory compliance service, accounting service, financial service, or substitute for professional judgment. You are responsible for decisions made using information from the Service.
You must provide accurate account, organization, farm, billing, and contact information. A "farm" means one estate or operating site with its own lots, teams, reports, and configuration. Multi-estate groups may maintain multiple farms in the Service.
Farm owners and administrators are responsible for inviting users, assigning roles, removing users who no longer need access, and maintaining appropriate permissions. Each user must use their own credentials. Shared logins are not permitted.
You are responsible for all activity under your account and for protecting passwords, devices, API credentials, exported reports, and other access methods.
Arlo Agro is sold as a subscription. Pricing is generally per farm, includes unlimited users, and is tiered by cultivated hectares and operational complexity. Published plans may include Core and Smart packages, monthly or annual billing, and custom pricing for Plantation, enterprise, multi-estate, or highly complex operations.
Annual subscriptions may be discounted compared with monthly subscriptions. Trials, pilots, implementation fees, onboarding packages, multi-estate discounts, multi-year discounts, and custom order terms may be offered at Arlo's discretion or documented in an order form.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paddle may process payments, taxes, invoices, receipts, subscription renewals, fraud checks, and refund requests according to Paddle's buyer terms and policies.
Subscriptions renew automatically unless cancelled before renewal through the available billing controls, Paddle buyer portal, or support process. You are responsible for applicable taxes, valid billing details, and timely payment. We may suspend or limit access for non-payment, chargebacks, suspected fraud, or violation of these Terms.
You may cancel a subscription to prevent future renewals. Unless a refund is approved or required by law, cancellation takes effect at the end of the then-current paid subscription period.
Refunds are governed by our Refund Policy, Paddle's applicable buyer policies, and mandatory consumer protection laws. Our current first-purchase refund position is a 30-day no-questions-asked money-back guarantee for the first paid subscription purchase.
You agree not to:
As between you and Arlo, you retain ownership of the data you submit to the Service, including farm configuration, lots, maps, GPS datapoints, photos, crop scouting records, harvest records, field task records, supplies and inventory, custom forms, sales statements, post-harvest records, exports, and related operational data ("Customer Data").
You grant Arlo a limited license to host, process, transmit, display, analyze, back up, and otherwise use Customer Data as necessary to provide, secure, support, improve, and maintain the Service; comply with law; and enforce these Terms.
You are responsible for the accuracy, legality, and completeness of Customer Data and for keeping independent copies of records where required for regulatory, accounting, tax, labor, food safety, cannabis compliance, or other obligations.
Smart plan features may include an AI assistant, yield forecasting, anomaly detection, smart scheduling, weekly insights, and form intelligence. AI and analytics outputs are generated from available data and may be incomplete, inaccurate, delayed, or unsuitable for your specific conditions.
Arlo does not guarantee yield outcomes, pest or disease outcomes, inventory accuracy, cost savings, compliance outcomes, financial results, regulatory approvals, or agronomic correctness. You must review outputs with qualified personnel before acting.
The Service may allow XLSX, PDF, CSV-style, or other exports. You are responsible for downloading or preserving records before cancelling if you need continued access outside the Service.
After cancellation, termination, or refund, access may be limited or removed. Customer Data retention after cancellation is currently 3 months, unless a longer period is required by law, billing records, fraud prevention, backup processes, or dispute resolution.
The Service may rely on third-party providers for hosting, storage, email, analytics, maps, AI processing, support, security, and payment processing. Your use of those components may be subject to third-party terms. Paddle handles payment processing and merchant-of-record functions for online orders.
Arlo and its licensors own the Service, including software, designs, workflows, documentation, trademarks, logos, and other intellectual property. Except for the limited right to use the Service during an active subscription, no rights are transferred to you.
Each party may receive non-public information from the other. The receiving party must use reasonable care to protect confidential information and use it only for the purposes of providing or using the Service, except where disclosure is required by law.
The Service is provided "as is" and "as available." To the maximum extent permitted by law, Arlo disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, error-free operation, and accuracy of outputs.
To the maximum extent permitted by law, Arlo will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost crops, lost production, lost data, business interruption, or regulatory penalties. Arlo's total liability for any claim will not exceed the amount you paid for the Service during the 12 months before the event giving rise to the claim.
You agree to defend, indemnify, and hold harmless Arlo from claims arising from your Customer Data, your use of the Service, your violation of law, your violation of these Terms, or your decisions made using the Service.
We may update the Service and these Terms from time to time. Material changes will be posted on our website or communicated through the Service or email when required. Continued use after the effective date of updated Terms means you accept the changes.
These Terms are governed by the laws of Colombia, without regard to conflict-of-law rules. The courts located in Bogotá, Colombia will have exclusive jurisdiction unless applicable law requires otherwise.
Legal entity: Navelina SAS
Registered address: Calle 110 #8-09, Bogota, Colombia
Support email: [email protected]
Support phone: +57 316 3034344
For Paddle payment, receipt, subscription, and refund support, use the links in your Paddle confirmation email or visit paddle.net.